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How To Get Help

If you need assistance and live in Seminole County, please visit one of our sites Monday - Friday, except holidays. Walk-in hours are 9AM to 12Noon; however, due to demand, sometimes it becomes necessary for us to close our doors earlier because of an unusually high number of people applying for help. Applications for financial assistance will be accepted on Mondays, Tuesdays and Thursdays only.

Go to our Sanford office if you live in: Sanford, Geneva or Lake Monroe. This location is at 515 E. 25th Street, approx. 1 mile east of Hwy. 17-92.

Go to our Longwood site if you live in: Altamonte Springs, Casselberry, Chuluota, Fern Park, Lake Mary, Longwood, Maitland, Oviedo, Winter Park, or Winter Springs. This location is at 600 N. Hwy. 17-92, approx. one-half mile north of State Road 434 on Bus Stop #103.

For All Assistance, Bring These Things With You:
(These items are all you need to apply for food, clothing or medical help; for financial aid, bring these plus items listed in next section)

-Driver's license or other picture ID for yourself and all people age 18 or older in household
-Social Security card originals for yourself and all children & adults living with you - copies cannot be accepted
-Proof of address, such as a utility bill mailed to you in the last 30 days at the address you are claiming as home
-Pay stub or other proof of income

To Apply for Financial Assistance, arrive by 9AM on Mon., Tue., or Thur.

and bring all of the above documents plus these:
-All monthly bills documented
-Bank journal for last 2 months
-Proof of income for last 2 months
-Lease agreement or mortgage statement
-Documents pertaining to illness, unemployment, and other proof of hardship
(Bringing these items does not guarantee service but expedites the application process.)
All applicants for financial aid will be entered into a drawing to determine who will be able to meet with a service coordinator that day.

Special Assistance Programs
* A Medicare Navigator is available to assist with Medicare applications Monday-Friday 9AM - 12Noon. 

* A MedNet Navigator and Health Navigator help children & adults to get life-saving prescription medicines at low-cost or no cost, find a medical "home," a primary care physician or specialist.This lessens the burden on local hospital emergency rooms and clinics being used as primary care facilities by uninsured or under-insured people.

Oasis Daytime Service Center
The Oasis is a special place where homeless individuals and families can take a shower, have clothes washed, get a haircut. Computers on site for kids to do homework and adults to job search. To use Oasis facilities, you must present picture ID. Oasis hours, except holidays, are 9:00AM - 12:00Noon Mon., Tue., Wed. & Fri.

Outside Seminole County
If you do not live in Seminole County please dial 211 to reach Heart of Florida United Way or call 407.839.4357 for additional agencies that may be able to assist you with your needs. If you are homeless, please call 407.260.9155.